- Cancellation Policy:
- Order Cancellation: Orders can be canceled within 30 minutes of placing the order if they haven’t been prepared or dispatched. To cancel your order, please contact us directly through [contact method—phone-8839978762, email-alokrohit2007@gmail.com].
- Special Orders: For custom or bulk orders (Parties & Catering), cancellations must be made at least 24 hours in advance to avoid any cancellation fees.
- Delivery Orders: Once your order has been dispatched for delivery, cancellations will not be accepted.
2. Refund Policy:
- Quality or Incorrect Orders: If you receive an incorrect order or if the food is of unsatisfactory quality, please contact us immediately. We will offer a replacement or a full refund, depending on the situation.
- Refund Process: Refunds will be processed within 15 days via the original payment method. Please ensure to have your order details ready when contacting us for refunds.
- Non-refundable Items: Certain products, such as pre-packaged items or items that have already been consumed, are not eligible for a refund.
3. Exceptions:
- Late Orders: If your delivery is delayed due to external factors, we will offer a partial refund or a discount for your next purchase, but this is dependent on the circumstances and discretion of management.
- Weather or Force Majeure: In cases of weather-related delays or other unforeseen events, we may not be able to fulfill your order. In such cases, we will notify you and offer a refund or reschedule.
4. Contact Information:
If you need to cancel an order or request a refund, please contact us at:
- Phone: [+91-8839978762]
- Email: [alokrohit2007@gmail.com]
- Website/Online Platform: [Online order link will be available soon].